Softkrtl Rewards Terms

1. What this covers

These terms apply to Softkrtl Rewards, the loyalty discount programme available on softkrtl.com. They sit alongside our Terms and Conditions of Sale and our Refund and Cancellation Policy, which continue to apply to every order, and they form part of the Terms and Conditions of Sale for any order that earns or uses rewards.

Rewards are a discount scheme. They are not a payment method, not store credit, not a gift card and not a monetary balance held on your behalf.

2. Earning rewards

The standard rate is 5% of the eligible net value of a completed order. A different rate may apply to some products or brands, and the rate that applies to what you are buying is shown before you buy. Net value means the amount excluding VAT or other tax, after any sale price, coupon and rewards already applied to that order.

Rewards are credited once payment has settled. An order that is fully funded by rewards, and so costs nothing, earns nothing.

Rewards are not earned on:

• VAT or other taxes
• the part of an order paid for using rewards
• value already removed by a coupon or discount code
• products excluded from the programme
• delivery charges or fees

Some products or brands may be excluded from earning or redemption. Where a product is excluded, this is shown before you buy.

3. Where your rewards are held

Rewards are attached to your verified email address rather than to a password-protected account balance. You do not need an account to earn them: rewards from a guest order attach to the email address used for that order and become available once you sign in with a code sent to that address.

Rewards belong to the email address they were earned against and cannot be moved to another address or another person.

Rewards are held in pounds sterling and can only be used on orders priced in pounds sterling.

4. Using rewards

You may apply any amount of your available balance to an eligible order, up to the full value of that order. There is no minimum.

Two limits apply, and where either does, the amount actually applied is shown before you pay. We may cap the rewards applied to a particular product so that it is not sold below a minimum price. If part of an order is still to be paid by card, that part must be at least £1, so you may be asked to apply slightly less.

Rewards may be combined with sale prices and coupons. The combined discount cannot exceed the value of the order.

A reward reduces the price of the products before VAT is calculated, so VAT is charged on the reduced amount. One pound of rewards reduces the net price by one pound, which on a standard-rated UK order reduces the total you pay by one pound twenty.

Rewards you apply are held while you complete checkout. If the payment fails or you abandon checkout, they return to your balance.

Where an order is supplied in parts, rewards cannot be applied to the payment link for a part supplied later, but they are still earned on it.

5. Expiry

Rewards expire twelve months after they are earned. The twelve months restart each time you earn rewards on a further order, so a balance stays available for as long as you keep buying.

Rewards you have applied to an order in progress will not expire part-way through that checkout.

We may tell you before rewards are due to expire, but you should not rely on a reminder. Expired rewards cannot be reinstated.

6. Refunds and adjustments

If an order is refunded, both sides of the reward are reversed. Rewards you applied to that order are returned to your balance, and rewards you earned on it are removed.

Where only part of an order is refunded, both adjustments are made in proportion to the part refunded.

Returned rewards keep their original expiry date. A refund does not extend it.

Because rewards are credited when payment settles, they may be usable before the cancellation period on that order has ended. If that order is then cancelled or refunded, the rewards earned on it are removed from your balance. If you have already used some of them, we may recover the difference from rewards you earn later.

7. Statutory rights are unaffected

Nothing in these terms affects your legal rights. Where an order is refunded because the digital content was faulty, not as described, unfit for a purpose you made known to us, or not supplied, you are refunded the amount you actually paid, and the reward adjustments above apply to the rewards themselves rather than to that refund.

8. Changes and ending the programme

We may change the earn rate, the exclusions or these terms, and we may end the programme. We will publish any change here with a new version and date.

A change will not remove rewards you have already earned before it takes effect. If we end the programme, we will give reasonable notice and a period in which existing rewards can still be used before they lapse.

9. Misuse

We may withhold, remove or refuse rewards where they have been obtained through error, duplicated or automated ordering, or any attempt to manipulate the programme. We will tell you if we do this and why.

10. Questions and complaints

If you think your balance is wrong, or a reward has been removed or has expired in error, contact support@softkrtl.com with your order number. Our Complaints Policy sets out how we handle this and the timescales you can expect.