Customer Reviews Policy

1. Who may submit a review

Customers who have purchased or genuinely used the relevant product may submit a review, subject to the review form and moderation rules.

A “Verified purchase” label is used only where Softkrtl can match the review to a Softkrtl order for that product.

2. Genuine experience declaration

Before submitting a review, the reviewer is asked to confirm that the review reflects their genuine experience and that any commercial, employment, publisher or distributor connection has been disclosed.

The declaration is not preselected. Softkrtl may request reasonable evidence where authenticity is in doubt.

3. Prohibited reviews

Do not submit fabricated, paid-for, coordinated, impersonated or competitor-targeted reviews; review a product you have not used; reveal licence keys; or include unlawful, defamatory, threatening, discriminatory, obscene, irrelevant, promotional, confidential or security-sensitive content.

4. Commercial connections and incentives

Staff, publishers, distributors and anyone with a commercial connection must disclose it. Staff reviews are not included in customer star ratings.

Softkrtl does not offer incentives in return for positive reviews. If an incentive is offered for any review, it must be available regardless of rating or sentiment and the review must be clearly marked as incentivised.

5. Moderation

We may reject, delay while investigating, or remove content that breaches this policy. We edit only for formatting or to remove personal, confidential, licence-key or security information where appropriate.

We do not remove, suppress or delay a review merely because it is negative or critical.

6. Ratings and display

Ratings include all published eligible reviews, positive and negative. If weighting, sampling, syndication or another calculation method is used, it will be explained clearly near the rating.

Default sorting, featured reviews and filters will not be used to create a misleading impression of overall sentiment.

7. Imported or syndicated reviews

Where reviews are imported from a publisher, distributor or third-party platform, the source and verification status will be clearly identified.

Imported reviews are not presented as Softkrtl verified purchases unless Softkrtl can genuinely verify the purchase.

8. Publisher responses

Publishers or Softkrtl may respond to reviews. Responses must be respectful and relevant and must not reveal personal information or pressure a reviewer to alter an honest rating.

9. Reporting, appeals and enforcement

Email support@softkrtl.com to report a suspected fake review or appeal moderation. Include the product, review date and reason.

We may preserve evidence, suspend review privileges, remove coordinated content, restrict accounts and share relevant information lawfully with platforms, publishers or authorities.

10. Privacy and retention

Review account details and moderation records are handled under the Privacy Policy. Public reviews may remain visible while relevant, subject to data-protection rights and legal exceptions.